Frequently Asked Questions

📦 What’s your shipping policy?

We ship out orders within 2–5 business days. Our goal is to ship as soon as possible, so you often see your order fulfilled within 24 hours. You’ll get a tracking number as soon as it’s on the move.

Free shipping on orders over $50. Everything ships from Texas, so if you’re nearby, it’ll likely get to you quick.

🎨 Are your products made to order?

Yep. Most of our gear is made-to-order. That means we don’t keep massive stock—and it keeps waste low.

🧢 How do I know what size to get?

Check out our T-Shirt Size Guide for the full breakdown. Still not sure? Shoot us a message—we’ll help you figure it out.

❌ Can I return or exchange something?

We accept returns on non-customized items within 14 days of delivery, as long as they’re unworn and unwashed.

Custom items (like anything engraved) are final sale unless we messed something up.

🔁 Can I cancel my order?

If we haven’t started making it yet—yes. Email us ASAP at lonestarheritageoutpost@gmail.com with your order number.

Once production starts, it’s locked in.

💳 What payment methods do you accept?

All major credit/debit cards, PayPal, Shop Pay.

🎁 Do you offer gift wrapping?

Not yet—but we do pack everything with care and branding.